Terms of Service

By accessing or using the Nani's Cuisine website and services, you agree to be bound by these Terms of Service. If you do not agree, please do not use our website or services.

Nani's Cuisine provides private chef experiences, catering, event dining, and meal services. All menus, pricing, staffing, and availability are subject to confirmation through a signed agreement or deposit. Quotes provided through our website are estimates and not a binding contract until confirmed in writing.

The policies below govern the booking and execution of catering, private chef, and event services. A signed service agreement and the required retainer are necessary to officially reserve an event date.

• ◆Booking & Retainer: A signed service agreement and a 50% non-refundable retainer are required to officially reserve an event date. Inquiries, consultations, quotes, and verbal agreements do not secure a date until both requirements are completed.
• ◆Final Payment: The remaining balance must be paid in full 7 days before the event.
• ◆Refunds: Retainers are non-refundable. Refunds for any balance paid are addressed in your signed agreement and are generally limited to circumstances outlined therein.
• ◆Cancellations: Cancellation terms specific to your event are outlined in your signed agreement. Cancellations within a certain timeframe of the event date may result in forfeiture of amounts paid.
• ◆Rescheduling: Requests to reschedule are handled in good faith and subject to availability. Rescheduled dates must be agreed upon in writing.
• ◆Menu Changes: Final menu selections are due 14 days before the event. Changes requested after this deadline may be subject to availability and additional fees.
• ◆Menu & Pricing Adjustments: Pricing is subject to change based on guest count, menu adjustments, market ingredient costs, and service logistics. Any adjustments are communicated before final confirmation.
• ◆Guest Count: Final guest counts are due 14 days before the event. Counts provided after this deadline may be used for planning but cannot always be accommodated for production.
• ◆Labor & Staffing: Staffing is determined based on guest count, service style, and event duration. Staffing requirements are confirmed during planning.
• ◆Additional Labor: Additional staff or labor required beyond the agreed scope (e.g., extended service, additional stations) may incur additional fees.
• ◆Overtime: Service beyond the agreed end time is subject to overtime charges outlined in your agreement.
• ◆Setup & Breakdown: Setup and breakdown are included within the agreed service window. Access to the venue within the required timeframe is the client's responsibility.
• ◆Travel & Transportation: Travel within the included service area is covered. Events outside this area may incur travel fees.
• ◆Rentals & Equipment: Rentals, equipment, and rentals coordination requested beyond standard service are billed at cost plus a coordination fee.
• ◆Food & Ingredient Costs: Menu pricing reflects ingredient costs at the time of quoting. Significant market changes may require adjustment, communicated before confirmation.
• ◆Dietary Restrictions & Allergies: We make every reasonable effort to accommodate dietary needs. Our kitchen handles multiple ingredients and we cannot guarantee a completely allergen-free environment.
• ◆Outside Food: Outside food and beverages are generally not permitted unless agreed upon in writing in advance.
• ◆Leftover Food: Leftover food policies are outlined in your agreement. Food safety guidelines may limit what can be packaged or removed after service.
• ◆Venue Requirements: The client is responsible for confirming venue requirements, permits, access, and any restrictions that may affect service.
• ◆Event Delays: Delays caused by venue, vendor, or guest timing may affect service flow. We will work to accommodate reasonable delays; significant delays may incur overtime charges.
• ◆Service Scope: Services are delivered as described in your signed agreement. Requests outside the agreed scope are subject to availability and additional fees.
• ◆Damages & Client Responsibility: The client is responsible for damages to equipment or property caused by guests or venue conditions beyond normal use.
• ◆Acceptance of Policies: Booking a service constitutes acceptance of these Booking, Payment & Service Policies.

The policies below govern the purchase and delivery of Nani's Cuisine signature products, including gourmet seasonings, sauces, compound butters, and digital products.

• ◆All Sales: All product sales are subject to these policies and applicable law. Placing an order constitutes acceptance of these Product & Goods Policies.
• ◆Gourmet Seasonings & Sauces: Shelf-stable products are inspected before shipment. Store according to package instructions.
• ◆Compound Butters & Perishable Products: Perishable products are shipped with appropriate cold packaging. Refrigerate or freeze promptly upon receipt according to package instructions.
• ◆Damaged or Incorrect Orders: For damaged, defective, or incorrect orders, customers should contact Nani's Cuisine within 48 hours of delivery and provide order information and photographs of the product and packaging.
• ◆Shipping & Delivery: Shipping methods and timeframes are provided at checkout. Delivery dates are estimates and not guaranteed.
• ◆Incorrect Shipping Information: Nani's Cuisine is not responsible for delays or non-delivery caused by incorrect or incomplete shipping information provided by the customer.
• ◆Lost or Stolen Packages: Nani's Cuisine is not responsible for packages lost or stolen after confirmed delivery to the address provided.
• ◆Order Changes & Cancellations: Orders may be changed or cancelled only before they have been processed for shipment.
• ◆Returns & Exchanges: Due to the nature of food products, returns and exchanges are generally not accepted except for damaged or incorrect orders reported within 48 hours.
• ◆Allergens: Products may contain or be produced in facilities that handle common allergens. Review packaging for allergen information. Customers with severe allergies should contact us before ordering.
• ◆Product Availability: Products are subject to availability. Out-of-stock items may be cancelled or substituted with notice.
• ◆Product Appearance: Product appearance may vary slightly from images due to the handcrafted nature of our goods.
• ◆Digital Cookbooks & Downloads: Digital cookbooks, recipes, guides, digital courses, and downloadable products are generally final sale once delivered or accessed, subject to applicable law.
• ◆Promotions & Discount Codes: Promotions and discount codes are subject to stated terms and expiration. Nani's Cuisine may modify or end promotions at any time.
• ◆Acceptance of Product Policies: Purchasing any product constitutes acceptance of these Product & Goods Policies.

• ◆Meal prep plans are customized based on the information you provide. Accurate dietary and preference information is your responsibility.
• ◆Delivery or pickup schedules are confirmed during planning. Missed deliveries due to customer unavailability may not be refundable.
• ◆Meals are prepared fresh and should be stored and consumed according to provided guidelines.
• ◆Plan changes require notice within the timeframe stated in your plan agreement.

Cancellation terms specific to your event will be outlined in your signed agreement. Generally, deposits may be non-refundable within a certain timeframe of the event date. We will work with you in good faith in the event of unforeseen circumstances.

• ◆You agree to provide accurate, current, and complete information when submitting inquiries.
• ◆You will not use the site for any unlawful, harmful, or fraudulent purpose.
• ◆You will not attempt to disrupt, overload, or gain unauthorized access to our systems.
• ◆All content, branding, imagery, and copy on this site are the property of Nani's Cuisine and may not be reproduced without permission.

The Nani's Cuisine name, logo, menus, photography, and website content are protected by intellectual property laws. You may not copy, distribute, or create derivative works without our prior written consent.

We take dietary restrictions and allergies seriously and will make every reasonable effort to accommodate them. However, our kitchen handles multiple ingredients, and we cannot guarantee a completely allergen-free environment. Guests with severe allergies should notify us in advance and exercise their own judgment.

To the fullest extent permitted by law, Nani's Cuisine shall not be liable for any indirect, incidental, or consequential damages arising from your use of our website or services. Our total liability for any claim related to services provided shall not exceed the amount paid for the specific service giving rise to the claim.

Our website may contain links to third-party websites and embed third-party tools. We are not responsible for the content, policies, or practices of these external sites.

We may revise these Terms at any time. Continued use of our website or services after changes constitutes acceptance of the updated Terms.

Questions about these Terms? Email Chefnani@nanicuisine.com or call (888) 443-6264.